Sending payment reminders (manual, owner-triggered)
Reminders are never sent automatically — you decide when and whether to send one.
Why this is manual by design
For a pending or due payment, you'll see a "Send Reminder Now" action on that month's row. Nothing is emailed to your tenant unless you click it — Keyio deliberately doesn't auto-send payment reminders, so your tenant never gets an unexpected message because of a scheduling job or a data mistake on Keyio's side. This option isn't available for rows already marked late, since those are handled through the escalation ladder instead.