Terms of Service
Last updated: January 1, 2025
Please read these Terms of Service carefully before using the Keyio platform. By accessing or using our service, you agree to be bound by these terms. If you do not agree, please do not use the service.
1. Agreement & Definitions
These Terms of Service (“Terms”) govern your access to and use of the Keyio platform, website, and related services (collectively, the “Service”) provided by Tripticode S.L. (Tax ID B05654819, C/ Jucar 36B, 41012 Seville, Spain), which operates Keyio (“Keyio”, “Company”, “we”, “us”).
"User" means any individual or entity accessing the Service.
"Account" means the registered profile created to access the Service.
"Content" means data, text, files, and information submitted to or generated by the Service.
"Subscription" means the paid plan providing access to the Service features.
2. User Accounts
To access Keyio, you must:
- Be at least 18 years old
- Provide accurate and complete registration information
- Maintain the security of your account credentials
- Promptly notify us of any unauthorised access to your account
- Be responsible for all activity under your account
You may not share your account credentials with third parties. Each subscription covers a single user unless you are using the collaboration/shared access features.
3. Subscriptions & Payments
Free Trial
New accounts receive a free trial period to explore the platform. No credit card is required during the trial. After the trial ends, a subscription is required to continue using the service.
Billing
Subscriptions are billed monthly or annually in advance. Payments are processed securely by Stripe. By subscribing, you authorise recurring charges to your payment method.
Cancellation & Refunds
You may cancel your subscription at any time via the account settings. Access continues until the end of the current billing period. We do not provide pro-rata refunds for unused periods, except where required by applicable law.
Price Changes
We reserve the right to change subscription prices. We will provide at least 30 days’ notice before any price increase takes effect for existing subscribers.
4. Acceptable Use
You agree to use the Service only for lawful purposes. You must not:
5. Your Content
You retain ownership of all data and content you upload to Keyio. By using the Service, you grant us a limited, non-exclusive licence to process your content solely to provide the Service. We do not use your content for advertising or share it with third parties beyond what is described in our Privacy Policy. You are responsible for ensuring your content complies with applicable law.
6. Intellectual Property
All intellectual property in the Keyio platform — including its software, design, branding, and documentation — is owned by or licensed to Keyio. Nothing in these Terms grants you any rights to our intellectual property except the limited right to use the Service during your subscription.
7. Disclaimer & Limitation of Liability
Important: Keyio is a software tool that assists with property management. It does not constitute legal, tax, accounting, or financial advice, and it does not replace a qualified professional or any official filing. You are solely responsible for reviewing every figure, report, and submission with a qualified advisor before relying on it or filing it.
7.1 Guest registration and administrative obligations
The obligation to keep and submit the traveller register under Royal Decree 933/2021 and any equivalent regional regulation is a legal obligation of the accommodation holder and remains theirs at all times. Keyio is a technical means that assists in preparing and transmitting that information; it is not the party subject to the obligation and does not replace it. You must review each submission and confirm its acknowledgement of receipt. To the maximum extent permitted by law, Keyio is not liable for administrative penalties, delays, or omissions, including where the official system (SES.HOSPEDAJES or the applicable regional channel) is unavailable, changes its specifications, or rejects the data; in those cases you must file the communication by the alternative means indicated by the Administration. Keyio keeps a per-submission audit log available to you.
7.2 Tax and financial reports
The IRPF and IS reports, owner summaries, amortisation calculations, invoices, and any figure produced by Keyio are automated estimates for information and planning purposes, computed solely from the data you enter. They are not tax, accounting, or legal advice, and they do not replace a professional or the official filing. You are solely responsible for reviewing them with a qualified advisor and for the content, accuracy, and timeliness of any return or document you actually file. Keyio is not liable for decisions taken or returns filed on the basis of these outputs.
7.3 Human review
Keyio does not file or submit anything to any authority automatically without your explicit action and review, except for features that you expressly enable for automatic sending. Where you enable such a feature, you are responsible for configuring it correctly and for supervising its results.
7.4 Processing of guest data
For the guest identity data processed for the traveller register, you act as the data controller and Keyio acts as data processor within the meaning of Article 28 GDPR. The same applies to the other third-party personal data you enter into the platform (tenants, rental candidates, external contacts, co-owners and signers). The processing terms are those set out in our Data Processing Agreement, which forms an integral part of these Terms and which you accept by accepting them.
To the maximum extent permitted by law:
- The Service is provided 'as is' without warranties of any kind
- We are not liable for any indirect, incidental, special, or consequential damages
- We are not liable for administrative penalties or sanctions imposed on you by any authority
- Our total aggregate liability to you shall not exceed the fees paid by you in the 12 months preceding the claim
- We are not responsible for loss of data resulting from your actions
8. Governing Law & Dispute Resolution
These Terms are governed by the laws of Spain. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Spain. Before initiating legal proceedings, the parties agree to attempt to resolve the dispute through good faith negotiation.
9. Changes to These Terms
We may update these Terms from time to time. We will notify you of material changes via email or a prominent in-app notice at least 30 days before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.
10. Contact Us
For questions about these Terms, please contact us:
Email: info@gokeyio.comContact Form: gokeyio.com/contact