Renter Portal
Give long-term tenants secure access to payments, documents, and maintenance requests.
The Tenant Portal is a private page for the tenant of a long-term rental. They see only what you tick: the signed lease and other documents, their payment history, the deposit status and who to contact, and they can report maintenance issues to you. They sign in with a one-time code sent to the email you authorise, with no password. It is off by default and you close it whenever you like.
Enabling the Renter Portal for a rental
A secure, opt-in portal where your long-term tenant can check their own payment status and documents.
What tenants can see and do in the portal
A tour of the tenant-facing side: payments, documents, deposit status, and maintenance requests.
Choosing which documents your tenant sees in the portal
You pick the documents one by one in the rental's Portal tab — nothing is shared by default.
Frequently asked questions
Does the tenant see the deposit amount?
No. They see only its status — held, partly returned, returned or none — never amounts, unless you share a document that includes them.
Can the tenant pay or message me through the portal?
No. The portal is for looking things up and reporting maintenance issues: it has no messaging and takes no payments.
Is it the same as the Guest Portal?
No. The Guest Portal is for short stays: arrival details, wifi and guest registration. The Tenant Portal is for long-term leases.