The payment ledger: statuses explained
What pending, due, late, partial, and paid mean, and when each status changes.
The five statuses
Every month of a long-term rental's payment ledger has one status: pending (not yet due), due (the payment date has arrived but it isn't marked paid yet), late (past the due date with nothing recorded), partial (some but not the full amount has been recorded), or paid (fully recorded). Keyio moves a month from pending to due and from due to late automatically based on the calendar — you only need to act when you record what was actually paid.
- 1Open the rental's Payments tab.
- 2Click on a month's row and record the amount received and date.
- 3The status updates immediately — paid if it matches the expected rent, partial if it's less.
Recording a payment from the year view
Finance › Payments shows each lease with its twelve months. Click a month that has not been paid to record it there. "Collected" counts only what has fallen due, so a lease that is up to date never looks behind.
If a tenant pays several months at once, use "Record several months": tick the months, and each one gets its own payment and its own receipt. It is also offered from the ledger and from the alert of a tenant who owes two months or more.