Guest registration · Madrid

Automatic guest registration for tourist apartments in Madrid

Guests check in on their phone and Keyio files the register to SES.HOSPEDAJES. Per-property pricing, no per-booking fees.

Madrid has tourist and business demand all year, with high guest turnover on short stays. In the Community of Madrid guest registers go to SES.HOSPEDAJES. With several properties and near-daily check-ins, doing it by hand stops being viable.

How it works

  1. Send a link

    When you create the booking, Keyio generates the guest's registration link.

  2. The guest checks in

    They fill in their details on their phone or scan their ID, and sign.

  3. Keyio files it

    The register goes to SES.HOSPEDAJES and into your libro de viajeros.

Per-property pricing, built for managers

Cumplimiento plan: €0.99 per property per month. No per-booking fees.

1 property
€0.99
per month
5 properties
€4.95
per month
10 properties
€9.90
per month
20 properties
€19.80
per month
  • 30 days free, no card required
  • Guest signature and downloadable libro de viajeros
  • Move to a full plan any time, no data loss

Frequently asked questions

How long do I have to report guests?

Royal Decree 933/2021 requires guest data to be sent to SES.HOSPEDAJES within 24 hours of arrival. Keyio files the register as soon as the guest completes their check-in.

What do I need to get started?

Your landlord registration in SES.HOSPEDAJES, each property's establishment code, and the web-service credentials generated in the Ministry's portal. Keyio's SES.HOSPEDAJES guide walks through each step with screenshots.

How much does it cost for several properties?

The Cumplimiento plan is €0.99 per property per month: 10 properties are €9.90/month, with no per-booking fees. Full plans with expenses, contracts, payments and tax reports start at €3.99/month. The first 30 days are free, no card required.

Does the guest need to install an app?

No. They get a link, fill in their details on their phone (or scan their ID) and sign. Keyio keeps a downloadable libro de viajeros in case an inspection asks for it.

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