Cleaning windows between stays
Keyio automatically flags the gap between checkout and the next check-in so you don't miss a turnover.
What a cleaning window is
A cleaning window is the time between one guest's check-out and the next guest's check-in on the same property — the time you have to clean and prepare it. Keyio works it out from your short stays using each booking's check-out and check-in times (or the property's defaults, 11:00 and 15:00 if you set none).
Only turnovers count: a gap of more than three days is an empty spell, not a cleaning, so it does not appear. On a property let room by room, windows are worked out per room.
Where you see them and marking them done
Each window shows on the calendar between the two stays, and from seven days before the check-out it appears in Action required with the time available between check-out and check-in. It becomes urgent in the last 24 hours.
When the cleaning is done, click Mark as done. Keyio records it as a cleaning completed on the property's Maintenance tab, so you keep a history of every turnover, and the alert goes away.
Working with your cleaning staff
Keyio does not hire or dispatch cleaners, but it can keep yours informed. Give them Calendar access to the property: they see the property's calendar of bookings, not its finances, contracts or documents.
Or send them a maintenance checklist automatically for every cleaning window: they get a link by email, tick each item, add comments and photos, and you receive the result. They need no Keyio account.
If the person charges per service, enter their fee on the contact: each checklist they complete is recorded as an expense of the property and shows in the owner statement. If they tick "Something is wrong" on an item, Keyio opens an incident on the Maintenance tab with their comment and photos, and tells you in Action required.
To organise the day, open Calendar › Agenda: it lists departures and arrivals with the time each guest said they arrive (they give it in the registration form), how many guests, and who cleans after each departure. "Copy day" gives you the day as text to paste in WhatsApp, without guests' names.