Requests from your website
A visitor picks dates on a home and sends you a request with the price the website showed. Where it arrives, what it carries and how to keep track of it.
How a request comes in
On a home's page the visitor picks arrival and departure in the calendar (only free nights can be chosen), sees the price for those dates and sends the form with their name, email or phone and a message. There is no online booking or payment: you answer the person and agree the booking with them.
Each request arrives in three places: the website editor's Requests section, Action required (with the number of new requests) and an email to the address set in Requests › "Requests are sent to". If you set up the webhook, it also reaches your CRM.
Keeping track
Each request shows the home, the dates, the number of guests, the price the website showed, the visitor's language and their contact details, with links to email or call them.
Change its status as you go: New, Contacted, Booked or Discarded. When the person books, add the stay in the home's calendar as usual, so those nights stop showing as free.
Requests are kept for 12 months and then deleted by themselves.
Answer in the visitor's language: the request tells you which one they used on the website.